Your Challenge

HP and Unieuro take action to answer to the new needs of shoppers, who increasingly move fluidly between the physical and online store to search for information and to buy.

Our Solution

The “Go In Store” service allows anyone looking for an HP product on the retailer’s website to request live cam support from a consultant, who responds directly from a Unieuro store. The expertise of HP promoters therefore becomes available on all purchase channels. This means an increased satisfaction level for the shoppers, a significant competitive advantage for the brand and a great added value for the retailer who oversees both channels with the same effectiveness.